We strive to provide our clients with the best service possible. However, if at any point you become unhappy or concerned about the service we have provided, or about the bill, then you should inform us immediately so that we can try and resolve the problem. In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.
If you would like to make a formal complaint then please contact our Head of Client Care, Peter Medd on 01642 777680, email firstname.lastname@example.org or by post to our office at Portland House, West Dyke Road, Redcar TS10 1DH. Making a complaint will not affect how we handle your case.
What will happen next?
PO Box 6806
Tel: 0300 555 0333
9. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
If we have to change any of the above timescales, we will let you know and explain why.
Complaints about your bill
The above complaints procedure also applies to complaints arising concerning our bill. There may also be a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974; and that if all, or part, of a bill remains unpaid, the Practice may be entitled to charge interest.
Alternative dispute resolution
Alternative complaints bodies exist which are competent to deal with complaints about legal services should both you and our firm consent to use such a scheme. In the event that you wish to use an alternative complaint body you should advise us accordingly.
Raising concerns with our regulator
The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can find information about raising your concerns with the SRA at www.sra.org.uk in the ‘For the public’ section.